Norfolk Green is excellent at using Social Media to inform its’ customers of service disruption, ticket offers and upcoming service changes. Unlike some users of Social Media it also interacts with its customers.
An announcement yesterday caught my eye.
We have to advise that currently we will not be operating any services into West Lynn village on either the 505 or 55.
There are a number of low hanging trees along this section of the route and we have decided to withdraw our services from West Lynn until the works to trim them or the trees are no longer a hazard.
We are working closely with Norfolk County Council to try to minimise the period of disruption to our passengers.
I am old enough to remember the days when most bus companies when faced with low or overhanging trees went out and cut them down. I presume that systems and processes mean that is in many cases no longer an option available to them. So it seemed the residents of West Lynn would suffer. However, Top marks to Norfolk County Council as later in the day Norfolk Green announced:
Following discussions with Norfolk County Council this morning we can confirm that Highways are dealing with this as an emergency and have dispatched somebody to assess the situation and arrange for the necessary cutback hopefully today.
We would like to thank Highways for their quick response.
A great result and even better news followed later in the day.
Great news - thanks to the swift actions from the Highways Department at Norfolk County Council our 505's and 55's will be able to resume normal route of operation from Thursday.
Thank you all for your patience and understanding today.
Well done to Norfolk Country Council for sorting the problem swiftly and to Norfolk Green for excellent customer updates.
Steven Knight is a Transport Specialist who has over 40 years experience in the bus and rail industries as well as in specialist transport journalism. He is a member of the Chartered Institute of Journalists.